With the new year just starting, the struggle to get back to a routine is real. It’s as real as the upcoming hurdles — going back to waking up early, making it to the office on time (if you’ll be back), and meeting the now almost-outlandish deadlines. But regardless of…

By now, you might be thinking “virtual receptionists”, as used here, means the actual people that work as freelancers from across the globe, but that’s not the case. The word “virtual receptionist” has evolved to mean “software” or “service”. As you know, customer service is an essential part of any…

As the tech world advances, a million-dollar question keeps emerging. How does improving communication affect what we now call Customer Experience or CX? And in an era where companies are adopting hybrid work models and desperately moving towards cloud and unified communication platforms in drones, how will the Customer Experience…

Bulk SMS is a name that invokes a sense of nostalgia in some of us, and in others, a feeling of indifference. Most of us think of “Bulk SMS” as the annoying kid on the block. We think of it as a non-productive channel of marketing, and personally, we also…

One of the most common questions among mobile users is, “Should I use a video calling app or an audio calling app?” Video calls are all the rage these days, but a handful of benefits come with audio conferencing that makes it much easier and more efficient than its video…

Communication has been critical to human evolution for the last 6 million years. However, it involves a delicate balance of various intricate elements, that could either engage or discourage us. One critical thing to always remember is this. Communication is much more than just two or more people exchanging words…

You may think of dolphins as those aquatic mammals that kiss women and are cute. And, you’d be partially correct. But there’s a lot more to dolphins than that. So allow us to take you on a journey into this majestic marine mammal’s mind. As you may know, they are…

“The pace of change has never been this fast.” 2020 caused a veritable revolution in the global workforce. The pandemic kick-started the much-needed change to the orthodoxy 9-to-5 work environment. …

Ding! Yet another instant message. And just one of the gazillion ones you’ll receive this week. Instant messaging, which was once reserved to a few corners of the Internet, has now permeated into every aspect of our lives. What was once viewed as the absolute favorite pastime among teenagers is…